Einride
Einride

Customer Operations Manager

North America - Operations

Austin

Part commercial enterprise, part revolutionary movement, Einride leads the transition to a zero-emission transportation system, based on autonomous, all-electric vehicles, coordinated by an intelligent routing software — making the journey from A to B as efficient as possible.

We are looking for a Customer Operations Manager to join our Operations team. The Operations team is responsible for integrating Einride’s solution with existing client infrastructure in a future proof way. Putting theory into practice, they get the wheels of change spinning. We are looking for a Customer Operations Manager with relevant experience from logistics and operations to help us prepare for deployment of our e-trucks and autonomous Pods. You will collaborate closely with team members from Commercial & Solution Architecture during the customer sales cycle to ensure that solutions developed are not only implementable but also provide the maximum value to our customer. We’re looking for a self-starter who is highly motivated and organized, and who enjoys multi-tasking and work autonomy. As a Customer Operations Manager, you will be joining a top talent team of ambitious, creative, kind-hearted people who challenge conventional thinking, think big, and aim for zero emissions.

Responsibilities:

  • Work with commercial and solution architecture, engage in customer sales cycles providing solutions to challenges while always ensuring implementations are viable and implementable
  • Engages with all types of customers; from front line management to C-level executives
  • Plans, prepares and executes the deployment of Einride's products in specific regions and/or for dedicated customers
  • Manages installation projects at customer sites (e.g. project management, partnership negotiations, detailed implementation planning, etc.) in close interaction with customers
  • Will be part of building up local organization and ramping up operational capabilities
  • Works closely with the global team on shared learnings and continuous improvements
  • Wears many hats, works cross-functionally and establishes relationships across all areas of the business

Qualifications:

  • 5+ years of relevant experience in transport, mobility, automotive, logistics, or a similar industry
  • 2+ years of proven project management skills
  • Bachelor's Degree or equivalent years of experience
  • Must have the ability to move between an operational and a sales mindset - closing the solution gaps enough to obtain business while not overpromising and under delivering
  • Demonstrated experience in partnering effectively with all types of teams, varying levels of professionals; both in terms of colleagues as well as customers
  • Team player with a true passion for delivering outstanding customer satisfaction together with your colleagues
  • Strong leadership skills and experience growing teams
  • Thrives in a fast-paced, high growth environment
  • An independent, hands-on problem solver at different levels that take clear ownership of tasks
  • Excellent verbal and written communication skills
  • Tavel Required
  • Loc: Austin with hybrid/remote option or fully remote

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