Part commercial enterprise, part revolutionary movement, Einride leads the transition to a zero-emission transportation system, based on autonomous, all-electric vehicles, coordinated by an intelligent routing software — making the journey from A to B as efficient as possible.
We are looking for a Customer Operations Manager to join our Operations team. The Operations team is responsible for integrating Einride’s solution with existing client infrastructure in a future proof way. Putting theory into practice, they get the wheels of change spinning. We are looking for a Customer Operations Manager with relevant experience from logistics and operations to help us prepare for deployment of our e-trucks and autonomous Pods. You will collaborate closely with team members from Commercial & Solution Architecture during the customer sales cycle to ensure that solutions developed are not only implementable but also provide the maximum value to our customer. We’re looking for a self-starter who is highly motivated and organized, and who enjoys multi-tasking and work autonomy. As a Customer Operations Manager, you will be joining a top talent team of ambitious, creative, kind-hearted people who challenge conventional thinking, think big, and aim for zero emissions.
Responsibilities:
- Work with commercial and solution architecture, engage in customer sales cycles providing solutions to challenges while always ensuring implementations are viable and implementable
- Engages with all types of customers; from front line management to C-level executives
- Plans, prepares and executes the deployment of Einride's products in specific regions and/or for dedicated customers
- Manages installation projects at customer sites (e.g. project management, partnership negotiations, detailed implementation planning, etc.) in close interaction with customers
- Will be part of building up local organization and ramping up operational capabilities
- Works closely with the global team on shared learnings and continuous improvements
- Wears many hats, works cross-functionally and establishes relationships across all areas of the business
Qualifications:
- 5+ years of relevant experience in transport, mobility, automotive, logistics, or a similar industry
- 2+ years of proven project management skills
- Bachelor's Degree or equivalent years of experience
- Must have the ability to move between an operational and a sales mindset - closing the solution gaps enough to obtain business while not overpromising and under delivering
- Demonstrated experience in partnering effectively with all types of teams, varying levels of professionals; both in terms of colleagues as well as customers
- Team player with a true passion for delivering outstanding customer satisfaction together with your colleagues
- Strong leadership skills and experience growing teams
- Thrives in a fast-paced, high growth environment
- An independent, hands-on problem solver at different levels that take clear ownership of tasks
- Excellent verbal and written communication skills
- Tavel Required
- Loc: Austin with hybrid/remote option or fully remote